Local contacts

County Councillor Rebecca (Becky) Hopfensperger

Tel:  Work 01284 756444; Mobile 07876 683516

Email: Rebecca.Hopfensperger@suffolk.gov.uk

District Councillor Susan Glossop

Tel:  01284 728377 Mobile: 07473 041394

Email: Susan.Glossop@westsuffolk.gov.uk

West Suffolk Council

West Suffolk Council is based at West Suffolk House in Bury St Edmunds. The address is: West Suffolk House, Western Way, Bury St Edmunds IP33 3YU

Opening Hours: 8.45am - 5pm Monday to Friday

Phone:  01284 763233
E-mail:  customer.services@westsuffolk.gov.uk
Website:  www.westsuffolk.gov.uk

Suffolk County Council

Phone:  08456 077055
Website:  www.suffolk.gov.uk

Reporting a problem to Suffolk County Council

Suffolk County Council - Customer Services
Phone:  03456 066067  
Website:  www.suffolk.gov.uk

Reporting a Highways problem to Suffolk County Council

Suffolk County Council has a new interactive online reporting tool for highways problems.  

If there is a problem which poses an immediate danger to public safety - call 0345 606 617

You can report a range of problems including:

• Condition or roads or pavements (including potholes, road gullies)
• Bridges
• Drainage and flooding
• Rights of way (footpaths and bridleways)
• Highways records
• Snow, ice and gritting
• Grass, hedges, trees and weeds
• Roadworks
• Signs, barriers and bollards

You can fill this page out with your own content, or delete it and create your own pages.

Suffolk Police and reporting crime 

Emergencies: Dial 999

Non - emergencies: Dial 101

When you dial 101, waiting times can be high, particularly at weekends and during holiday periods.  Non-urgent crimes can be reported online.  To report something, visit: http://www.suffolk.police.uk/contact-us

For advice regarding crime prevention, anti-social behaviour, animal protection and many other matters, head to:  http://www.suffolk.police.uk/advice

Report suspicious activity to 101 or Crimestoppers - 0800 555 111

Report cold callers to Suffolk Trading Standards - 0808 223 1133

Report fraud attempts to Action Fraud on 0300 123 2040

Domestic Abuse Helplines - 0800 2000 247 or 0800 977 5690

Stop hurting the one you love & call The Respect Phoneline - 0808 802 4040

Forward SCAM/suspicious emails to report@phishing.gov.uk

Forward SCAM texts to 7726

Dial 159 for priority connection to your bank's fraud department.

How to report flooding

If you experience flooding it is important to report it.  If there is an immediate risk to life dial 999.

Who you need to contact depends on where the flooding is coming from:

Rivers and the Sea – Environment Agency - 0800 80 70 60

Sewers and water mains – Anglian Water - 03457 145 145

Surface water/flash flooding and flooding on the highway should be reported online to Suffolk County Council 

Images of the flood height with a date and time are particularly useful, as are descriptions/videos of where the water has flowed from.

The National Flood Forum has advice about how to prepare for flooding, provides independent assistance for those who suffer the consequences and support to protect homes at risk.

To check the flood risk for your home, search the Environment Agency flood risk maps

Read further advice and information to find out more about flood management in Suffolk.

If you experience difficulties obtaining home insurance, a new scheme has been set up called Flood Re.